How do I make a return?

We want you to love your LC Waikiki purchase. Try them in the comfort of your home and if you are dissatisfied with the item(s), return it within 14 days of receiving your order.

Please make sure the item(s) is in original condition, with the original packaging, original tags, and tickets attached
In the interest of hygiene, we do not accept returns or refunds on earrings unless they are defective or the wrong item was sent
A final inspection will be done to ensure all items are in their original condition before processing your returns
Returns that do not meet our policy will not be accepted and will be returned to you at your cost

Our return policy is only applicable to any item(s) purchased online and delivered in Morocco, within 14 days* of receiving your order.
 
Items purchased in physical stores are not eligible for returns online.

We recommend you opt for a shipment method that enables tracking.

Using online return free of charge
Return your item via your LC Waikiki account for online return.
Step 1:
Log in to LCWAIKIKI.MA and view your order. Under My Purchases & Returns, select the item(s) you wish to return and state the reason.
Step 2:
You will receive a call within 1 to 2 days on your request status and to arrange for your pick up.
Step 3:
Pack the item(s) into the original packaging onto your parcel.
Step 4:
You will be notified via email once your parcel reaches us. Further instructions will be provided in the email.

Using Amana return free of charge
Step 1:
Log in to LCWAIKIKI.MA and view your order. Under My Purchases & Returns, select the item(s) you wish to return and state the reason.
Step 2:
Pack the item(s) into the original packaging onto your parcel.
Step 3:
Please go to the Amana agency nearest to you and drop off your package.


How do I check on my return status?

To check on your return status, sign in to your account, head to My Account and select My Purchases & Returns. Your return status is reflected next to your Returns Request number.

In Progress: Your returns request has been received
Rejected: Your returns request has been denied
Completed: Your returns request has been resolved