Refund Process

Once we receive your returned item(s), they will undergo a quality check to ensure they are in good condition and comply with our refund policy. This may take up to 2 business days.
Once the return is approved, the refund may take up to 15 business days depending on your payment method. For cash on delivery, you will receive your refund as LCW credit to use on your future purchases. If you paid by credit card, the refund will be processed by your payment provider. You will receive a confirmation email once the refund has been processed.

Please allow up to 15 business days for your account to be credited. If you do not receive your refund after 15 business days, please contact us directly through our customer service at: https://www.lcwaikiki.ma/en-US/MA/static/contactpagerouter

Refunds will be based on the value of the merchandise stated on your invoice.
The refund will be made by LCWAIKIKI.MA to your original payment method.
We kindly ask for your understanding of possible refund delays due to special events (e.g. online sales).